SRM – Intensive – Online Public Course – February 2024

Cost: £1,460 + VAT pp*
Date: 13-14 and 20-21 February 2024
Venue: Delivered online as a series of 4 x 3.5 hour workshops

If the above dates don’t work for you, we can keep you informed of future dates for this course – click here to get in touch.

An intensive Supplier Relationship Management (SRM) course aimed at purchasing professionals and potentially some key stakeholders. This course is designed to help practitioners manage important suppliers and develop specific interventions to achieve business goals. Based around the Positive Purchasing ‘Orchestra of SRM®, and 5A SCR (Strategic Collaborative Relationship) process, our SRM training is perfect for any practitioner who is involved in managing or interfacing with suppliers.

This course will help you secure greater value, performance, effectiveness, innovation and security of supply as well as reduced supply chain risk. It will enable you to identify those suppliers who are important and why, and equip those who attend with the tools and approaches to determine and effect the right interventions with the right suppliers.

The course integrates fully with Category Management, providing the perfect ‘next step’ training for purchasing practitioners. Experienced trainers bring the training to life using a combination of inspirational tuition, facilitated debate, group work and case studies.

This course is CPD certified, meaning the learning activity has reached the required Continuing Professional Development standards and benchmarks for integrity and quality.

Learning objectives

By the end of this course delegates will be able to:

  • Describe what makes some suppliers more important than others
  • Describe the different approaches and types of intervention for important suppliers
  • Apply a series of approaches to better manage a supplier
  • Identify and drive in the appropriate relationship with important and strategic suppliers.
  • Apply simple contract management principles
  • Conduct a supplier review meeting
  • Manage supplier performance and deal with issues or the need for improvement
  • Develop joint working approaches for Strategic Collaborative Relationships to collaborate on key initiatives
  • To identify how a strategic supplier can help drive business growth or create competitive advantage

Who should attend

  • Procurement professionals
  • Key stakeholders who interface with or manage suppliers in some way

Course Content

Introduction to SRM and segmenting the supply base

  • The buyer/supplier relationships
  • Why we need an approach for key suppliers and the value possible from a well-managed relationship
  • Supplier segmentation and what makes some suppliers important or strategic

Measuring the supplier and driving improvement

  • The seller’s perspective and agenda
  • Supplier Performance Measurement and developing KPIs
  • The STPDR process for driving supplier improvements

Managing the supplier

  • Contract management
  • Managing relationships with suppliers (business-wide) and supplier interface mapping

Strategic collaborative relationships

  • Strategic Collaborative Relationships and how to manage them
  • Creating joint working and collaboration

What You Will Get

Our Lead Consultant Claire Hall will deliver this high-impact, online training course.

Delegates will receive:

  • Full colour SRM training workbook
  • Laminated 5A and 7 Facets of SRM processes
  • Copies of all case studies and group work exercises
  • A copy of the book, Supplier Relationship Management, by Jonathan O’Brien
  • Summary of course evaluations and feedback
  • A certificate for all delegates who complete the course
  • A 3-month subscription to Procleus - the complete online strategic procurement academy, toolkit and resource centre for purchasing professionals.

*Note: Terms and Conditions apply, click here to view.




Course Catalogue

To download our Training Course Catalogue, please click the link below.


Get in Touch

If you’d like to discuss how our training, platform and package options could work for your organization, please click below or call us on +44 33 00 94 0000.

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