Supplier Relationship Management

Unlocking the Hidden Value in Your Supply Base


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The term ‘SRM’ holds different meanings to different people and this book seeks to bring clarity here. Supplier Relationship Management is a strategic, organization-wide philosophy, that brings together a series of discrete supplier and supply chain approaches including supplier performance measurement (SPM), supplier improvement & development (SI&D), supply chain management (SCM) and strategic collaborative relationships (SCR).

SRM provides the means to select and integrate these different components according to how an individual supplier or a supply chain can add value to a business. SRM is therefore an ensemble of complementary supply base interventions, determined and coordinated strategically according to corporate aims and objectives.

Supplier Relationship Management delivers a framework of resources for anyone who manages or interfaces with important suppliers, for contract management, to understand and manage the supply chain or to establish joint, collaborative relationships with the critical few strategic suppliers who can help bring new competitive advantage. A proven approach for supply base segmentation is included, together with tools and approaches for supplier performance measurement and driving improvements.

This book clarifies links between procurement and supply chain management, and explains how ‘The Orchestra of SRM®’ approach helps design a highly effective SRM program that will give the greatest return for our efforts.

Supplier Relationship Management 3rd Edition - Now Available To Pre-Order!

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About the book

Effective supplier management enables organizations to unlock value from their supply base and reap tangible benefits. With practical tips and a proven approach, this is the guide to understanding how to maximize the potential of suppliers to gain a competitive advantage.

Supplier Relationship Management explains the importance of supplier management, how to measure and improve their performance, and what to do to ensure that these relationships are profitable, collaborative and future-proof. The Orchestra of SRM® framework, coupled with expert tips, tools and resources, delivers clear guidance on how to design an effective supplier relationship management program, with maximum return on time and investment.

Written by leading procurement expert, Jonathan O’Brien, this third edition offers new content on how to adapt to changes in working practices; such as suppliers working remotely, as well as information on the future of the supply base and how to remain innovative moving forward. Supplier segmentation is outlined in more detail, and there is new information on how companies are managing supply chains, and the impacts of this in practice. Grasp the key concepts provided in this book and become a highly effective procurement manager.