Supplier Relationship Management – Advanced

A Supplier Relationship Management (SRM) course aimed at experienced or developing purchasing staff and potentially key stakeholders. This course is designed to help equip practitioners to identify those suppliers that are the most important, unlock value and reduce risk from these.

Based around the Positive Purchasing ‘Orchestra of SRM®’, including the 5A SCR (Strategic Collaborative Relationship) process (customizable to your own process), our advanced SRM training course will help you secure greater value, performance, effectiveness, innovation and security of supply as well as reduced supply chain risk. It will enable you to identify those suppliers who are important and why, and equip those who attend with the tools and approaches to determine and effect the right interventions with the right suppliers. It also includes how to drive Sustainable Procurement for important and strategic supplier relationships.

Our SRM training course integrates fully with 5i® Category Management and our Red Sheet® Negotiation training to provide a complete strategic purchasing approach. Experienced trainers bring the training to life using a combination of inspirational tuition, facilitated debate, group work and case studies. Course content is fully customizable.

When taken as an online, instructor-led course, this training is CPD accredited, meaning the learning activity has reached the required Continuing Professional Development standards and benchmarks for integrity and quality. It also holds the IFPSM: Programme Accreditation Standard (PAS) and counts as credit towards the Positive Purchasing Master Practitioner in Strategic Procurement programme.

Learning objectives

By the end of this course, delegates will be able to:

  • Describe what makes some suppliers more important than others
  • Segment a supply base and identify important and strategic suppliers
  • Describe the different approaches and types of intervention for important suppliers
  • Apply a series of approaches to better manage a supplier
  • Identify and drive in the appropriate relationship with important and strategic suppliers
  • Apply simple contract management principles
  • Conduct a supplier review meeting
  • Manage supplier performance and deal with issues or the need for improvement
  • Develop joint working approaches for strategic relationships to collaborate on key initiatives
  • To identify how a strategic supplier can help drive business growth or create competitive advantage

Who should attend

  • Procurement professionals
  • Key stakeholders who interface with or manage suppliers in some way

Course content

Introduction to SRM and segmenting the supply base

  • The buyer/supplier relationship
  • Introduction to SRM
  • Why we need an approach for key suppliers and the value possible from a well-managed relationship
  • Supplier segmentation and what makes some suppliers important or strategic

Measuring the supplier and driving improvement

  • The seller’s perspective and agenda
  • Supplier Performance Measurement and developing KPIs
  • The STPDR process for driving supplier improvements

Managing the supplier

  • Contract management
  • Supplier intervention mapping
  • Managing supplier risk
  • Managing for results, managing relationships with suppliers (business-wide) and supplier interface mapping

Dealing with dispute and conflict resolution

  • Dealing with dispute and conflict resolution
  • Supply chain management and supply chain mapping
  • Supplier reviews

Strategic collaborative relationships

  • Determining the right relationship
  • Creating joint working and collaboration
  • Strategic relationships and how to manage them

Securing innovation and developing an SRM strategy

  • Securing innovation from the supply base
  • Developing an SRM strategy
  • Governance for SRM

What You Will Get

This training is delivered by highly experienced procurement experts and can be delivered either live online as a series of workshops, as a 3-day classroom event, or a combination of the two, exclusively for your company at almost any location worldwide.

Different language options are available, and a summary of course evaluations and feedback will be provided after the training.

Delegates will receive:

  • Full colour SRM training workbook
  • Laminated 5A and 7 Facets of SRM processes
  • Copies of all case studies and group work exercises
  • A certificate for all delegates who complete the course
  • A 3-month subscription to Procleus (online courses only)

Course Catalogue

To download our Training Course Catalogue, please click the link below.


Get in Touch

If you’d like to discuss how our training, platform and package options could work for your organization, please click below or call us on +44 33 00 94 0000.

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