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Supplier Relationship Management – Advanced

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CPD Certified

A Supplier Relationship Management (SRM) course aimed at experienced or developing purchasing staff and potentially key stakeholders. This course is designed to help equip practitioners to identify those suppliers that are the most important, unlock value and reduce risk from these. When taken as an online, instructor-led course, this training is CPD accredited.

Based around the Positive Purchasing ‘Orchestra of SRM®’, including the 5A™ SCR (Strategic Collaborative Relationship) process (customizable to your own process), our advanced SRM training course will help you secure greater value, performance, effectiveness, innovation and security of supply as well as reduced supply chain risk. It will enable you to identify those suppliers who are important and why, and equip those who attend with the tools and approaches to determine and effect the right interventions with the right suppliers.

Our SRM training course integrates fully with 5i® Category Management and our Red Sheet® Negotiation training to provide a complete strategic purchasing approach. Experienced trainers bring the training to life using a combination of inspirational tuition, facilitated debate, group work and case studies. Course content is fully customizable.

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Learning objectives

By the end of this course, delegates will be able to:

  • Segment a supply base and identify important and strategic suppliers
  • Describe and apply different approaches and interventions for important and strategic suppliers
  • Apply a series of approaches to better manage an important supplier
  • Manage relationships with key suppliers across the entire business
  • Drive compliance and manage a supplier against the contract
  • Put in place a supplier performance measurement system and develop KPIs
  • Drive and manage supplier improvements
  • Conduct supplier review meetings
  • Describe supply chain management principles and key approaches
  • Manage a strategic relationship
  • Develop joint working approaches for strategic relationships to collaborate on key initiatives
  • Put in place arrangements to secure innovation from the supply base
  • Identify how a strategic supplier can help drive business growth or create competitive advantage

Who should attend

  • Procurement professionals
  • Key stakeholders who interface with or manage suppliers in some way

Course content

Introduction to SRM and segmenting the supply base

  • The buyer/supplier relationship
  • Introduction to SRM
  • Why we need an approach for key suppliers and the value possible from a well-managed relationship
  • Supplier segmentation and what makes some suppliers important or strategic

Measuring the supplier and driving improvement

  • The seller’s perspective and agenda
  • Supplier Performance Measurement and developing KPIs
  • The STPDR process for driving supplier improvements

Managing the supplier

  • Contract management
  • Managing relationships with suppliers (business-wide) and supplier interface mapping

Dealing with dispute and conflict resolution

  • Dealing with dispute and conflict resolution
  • Supply chain management and supply chain mapping

Strategic collaborative relationships

  • Strategic relationships and how to manage them
  • Creating joint working and collaboration

Securing innovation and developing an SRM strategy

  • Securing innovation from the supply base
  • Developing an SRM strategy
  • Governance for SRM

What You Will Get

This training is delivered by highly experienced procurement experts and can be delivered either live online as a series of workshops, as a 3-day classroom event, or a combination of the two, exclusively for your company at almost any location worldwide.

Different language options are available, and a summary of course evaluations and feedback will be provided after the training.

Delegates will receive:

  • Full colour SRM training workbook
  • Laminated 5A and 7 Facets of SRM processes
  • Copies of all case studies and group work exercises
  • A certificate for all delegates who complete the course
  • A 3-month subscription to Procleus (online courses only)

Get in Touch

If you’d like to discuss how our training, online course and package options could work for your organisation, please click the link below or call us on +44 33 00 94 0000.

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Course Catalogue

To download our Training Course Catalogue, please click the link below.

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