Supplier Relationship Management – Advanced

Course Content

• The buyer/supplier relationship
• Introduction to SRM
• Why we need an approach for key suppliers and the value possible from a well-managed relationship
• Supplier segmentation and what makes some suppliers important or strategic

• The seller’s perspective and agenda
• Supplier Performance Measurement and developing KPIs
• The STPDR process for driving supplier improvements

• Contract management
• Supplier intervention mapping
• Managing supplier risk
• Managing for results and managing relationships with suppliers (business-wide) and supplier interface mapping

• Dealing with dispute and conflict resolution
• Supply chain management and supply chain mapping
• Supplier reviews

• Determining the right relationship
• Creating joint working and collaboration
• Strategic relationships and how to manage them

• Securing innovation from the supply base
• Developing an SRM strategy
• Governance for SRM

Learning objectives

• Describe what makes some suppliers more important than others
• Segment a supply base and identify important and strategic suppliers
• Describe the different approaches and types of intervention for important suppliers
• Apply a series of approaches to better manage a supplier
• Identify and drive in the appropriate relationship with important and strategic suppliers
• Apply simple contract management principles
• Conduct a supplier review meeting
• Manage supplier performance and deal with issues or the need for improvement
• Develop joint working approaches for strategic relationships to collaborate on key initiatives
• To identify how a strategic supplier can help drive business growth or create competitive advantage