Supplier Relationship Management – Introduction

An introductory Supplier Relationship Management (SRM) course aimed at stakeholders and purchasing staff. This course is designed to help individuals understand the principles of the buyer/seller relationship and to equip them with some basic tools and approaches to maximize the value from key relationships. This course will improve the way your business engages with its suppliers and help shift the balance of power in your favour by equipping those who interface with suppliers with some basic tools and approaches for each and every engagement.

The course covers the basic principles of Supplier Management (SM) as part of an overall SRM approach and is based around the Positive Purchasing Supplier Management process. The training is interactive and inspirational; experienced trainers bring the training to life using a combination of inspirational tuition, facilitated debate, group work and case studies. It includes how to drive Sustainable Procurement for important and strategic supplier relationships. We offer an opportunity to tailor the course components to the particular challenges of your organization’s procurement function.

Learning objectives

By the end of this course, delegates will be able to:

  • Describe what makes some suppliers more important than others
  • Describe the different approaches and types of intervention for important suppliers
  • Understand how suppliers gain advantage
  • Apply a series of approaches to better manage a supplier
  • Better manage interactions with suppliers and develop relationships as appropriate
  • Apply simple contract management principles
  • Conduct a supplier review meeting
  • Manage supplier performance and deal with issues or the need for improvement

Who should attend

  • Junior or developing buyers
  • Stakeholders who interface with or manage suppliers in some way

Course content

Introduction to SRM

  • The buyer/supplier relationships
  • What makes some suppliers important or strategic
  • Value possible from a well-managed relationship
  • The seller’s perspective and agenda and how they gain advantage
  • Measuring supplier performance

Driving improvements and making the relationship work

  • Driving supplier improvements
  • Managing the supplier to get the results needed
  • Contract management
  • Creating the right relationship
  • Managing supplier meetings, reviews and interactions

This training is delivered by a highly experienced procurement expert and can be delivered either live online as a series of workshops or as a 1-day classroom event, exclusively for your company at almost any location worldwide.

Different language options are available, and a summary of course evaluations and feedback will be provided after the training.

Delegates will receive:

  • Full colour SRM training workbook
  • Laminated 5A and 7 Facets of SRM processes
  • Copies of all case studies and group work exercises
  • A certificate for all delegates who complete the course

Course Catalogue

To download our Training Course Catalogue, please click the link below.


Get in Touch

If you’d like to discuss how our training, platform and package options could work for your organization, please click below or call us on +44 33 00 94 0000.

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