Supplier Relationship Management – Introduction

Course Content

• The buyer/supplier relationships
• What makes some suppliers important or strategic
• Value possible from a well-managed relationship
• The seller’s perspective and agenda and how they gain advantage
• Measuring supplier performance

• Driving supplier improvements
• Managing the supplier to get the results needed
• Contract management
• Creating the right relationship
• Managing supplier meetings, reviews and interactions

Learning objectives

• Describe what makes some suppliers more important than others
• Describe the different approaches and types of intervention for important suppliers
• Describe how suppliers gain advantage
• Apply a series of approaches to better manage a supplier
• Better manage interactions with suppliers and develop relationships as appropriate
• Apply simple contract management principles
• Conduct a supplier review meeting
• Manage supplier performance and deal with issues or the need for improvement