Supplier Relationship Management

Your supply base could be home to huge untapped potential, yet it may also harbour significant risk. Supplier Relationship Management (SRM) is a multi-faceted procurement approach to manage and maximize the value from key suppliers and within key supply chains. And, for the critical few, it can unlock new, game changing benefits. Ultimately SRM is a key strategic approach to realizing organizational goals and driving competitive advantage and effectiveness.

We combine the latest generation of SaaS and digital platforms with training and tools to enable Supplier Relationship Management in your organization. Through applying our Orchestra of SRM® methodology, and our proven 5S and 5A processes, we enable your organization to determine which suppliers and supply chains are important and why, and establish tailored supply-side interventions that will unlock new value, reduce or manage risk, or drive in sustainability for key suppliers and supply chains.

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Our SRM program is built around our unique Orchestra of SRM methodology.


This stage-based approach uses best-practice theory and has been proven to deliver results in organizations around the globe.

The Orchestra of SRM® is made up of six parts including Supplier Segmentation, Supplier Performance Measurement, Supplier Improvement and Development, Supplier Management, Supply Chain Management and Strategic Collaborative Relationships.

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Supplier Segmentation
Segmenting the supplier base to determine which suppliers are important or strategic, what makes them so, and therefore what ‘orchestra intervention’ is needed to generate value for the business or manage risk.

Supplier Performance Measurement
Meaningful, targeted supplier KPI’s, analysis and reporting to ensure compliance or as a basis to drive improvement among key suppliers.

Supplier Improvement and Development
Managing how we drive improvements with suppliers to fix and prevent supplier-related issues or invest in developing supplier capability.

Supplier Management
Ensuring compliance, managing risk, ensuring the right relationship, and reviewing performance for your important suppliers on an ongoing basis.

Supply Chain Management
Driving advantage and managing risk upstream in the supply chain, including tools to help organizations realize sustainability and CSR goals.

Strategic Collaborative Relationships
Working with the critical few suppliers, securing mutually beneficial outcomes and making a dramatic difference to your competitive advantage using our 5A™ process.

Choose the solution that's right for you

The SRM program combines extensive tactical, psychological and practical elements to provide you and your organization with a complete blended solution for developing the skills and confidence to realize outstanding results

Enabling Supplier Relationship Management

Learning Academy
Classic Toolkits
Intelligent Workflow

Learning Academy

A comprehensive range of digital learning modules and managed learning programs to measure and develop individual and team-wide capability:

Digital learning library

Substantial library of digital learning modules for category management, SRM and negotiation with self-study and on-demand video learning for all core processes, tools and activities.

Digital dynamic learning

Managed time-bound team learning programs, with options ranging from ‘digital learning weeks’ to 12-month supported programs.

Option to create unique custom learning modules or programs to reflect specific organizational needs.

Classic Toolkits

Strategic sourcing and negotiation toolkits featuring process and full suite of tools to support each step (including quick reference guides and practitioner resources), plus online and downloadable templates for:

Category Management

5i® Category Management sourcing and 5i® Lite

Supplier Relationship Management

5S Orchestra of SRM® including 5A Strategic Collaborative Relationship (SCR) process


Red Sheet®, Red Sheet Lite and Red Sheet Nano negotiation planning toolkits

The Buyer’s Toolkit

5D Power Buying® process

Sustainable Procurement

OMEIA® Sustainable Procurement process


Individual and team-wide competency assessment, psychometric assessment, personal development planning and functional diagnostic assessment to determine a measure of core strategic procurement or specialized negotiation capability.

Assessed via online self-assessment, or a fully managed interview-based program, we offer structured insights into personal and team-wide capabilities and provide the basis to create a targeted learning and development roadmap.

Intelligent Workflow

Complete your Procleus platform with our intelligent workflow tools:

Capella – The Guided Category Strategy Creator®

This world leading tool will guide you towards creating powerful category strategies that will deliver game-changing value from the supply base for your organization. Capella will help you secure supply into the future, delivery cost savings, reduce supply-side risk and drive sustainability in your supply base. Get more value from your supply base for your key categories of spend and ultimately, make procurement a strategic contributor to organizational success.

Ruby – The Guided Negotiation Plan Creator®

Ruby is an intelligent workflow tool that enables you to create your own winning negotiation strategies. With a collaboration engine and fully responsive across devices, Ruby enables teams dispersed around the globe to work together to create effective negotiation plans. Ruby guides you towards a detailed plan for your negotiations. You can download it, share it and ensure your team is fully prepared to secure the best outcomes.

Buyer’s Toolkit Platform

Built on our unique 5D Power Buying® process, the Buyer’s Toolkit platform provides a simple step-by-step approach to buying well – suited to anyone from an individual to purchasing teams in large corporate organizations. This digital tool covers every stage of buying and combines all the best-practice tools and theory for professional buying and negotiation into a straightforward framework that can improve the result of a purchase at any scale or level.


Customizable, interactive management dashboard for real-time project status and learning progress.

Training Courses

We offer high-impact courses for individuals and procurement teams. These courses can be delivered online as a series of instructor-led workshops, in a classroom setting, or as blended learning solutions. Our trainers are renowned experts in the field, with personal experience gained from practicing procurement for large organizations around the world.

Training Course | Supplier Relationship Management

Supplier Relationship Management – Introduction

This introductory course covers the basic principles of the Positive Purchasing Supplier Management (SM) process as part of an overall SRM approach. View Course

Training Course | Supplier Relationship Management

Supplier Relationship Management – Intensive

CPD Certified

Our intensive SRM course is based on our unique Orchestra of SRM® model and 5A™ methodology. View Course

Training Course | Supplier Relationship Management

Supplier Relationship Management – Advanced

CPD Certified
IFPSM Accredited

This comprehensive advanced course is built around the Positive Purchasing Orchestra of SRM® model. View Course

Training Course | Supplier Relationship Management

Supplier Segmentation and Governance Workshops

A series of facilitated workshops for your organization to segment the supply base and determine which suppliers are important. View Course

Training Course | Supplier Relationship Management

Finance for Procurement Professionals – Introduction

CPD Certified

An introductory accounting & finance course aimed at those who want to understand how to use financial data and indicators to assess a supplier's position. View Course

Training Course | Supplier Relationship Management

Finance for Procurement Professionals – Intensive

An intensive accounting & finance course aimed at those who want to understand how to use financial data and indicators to assess a supplier's position. View Course

what our customers say about us



Quality of materials provided


Course Overall


“Through great examples and discussions, the trainer provided an in-depth understanding of SRM. The breakout sessions further enhanced that every individual’s opinion mattered equally, which helped cement the training course objectives”.

Intensive Supplier Relationship Management course delegate – Healthcare organization

“If you work in commercial or procurement, this course is very relevant and will provide a real-life practical approach. It will teach you everything you need to manage suppliers successfully with a holistic approach and get the most value out of your supply base”.

Intensive Supplier Relationship Management course delegate – Government Ministry

“The governance and SRM program structure is a great roadmap. I would recommend this training to anyone looking to obtain a solid understanding of SRM and gather tools and processes to support them within their work”.

Intensive Supplier Relationship Management course – Positive Purchasing public training delegate


The support you need at the outset when implementing SRM – facilitated workshops with your senior team to mobilize an SRM program. Includes Supplier Segmentation and Opportunity Analysis to determine, identify and classify (or ‘tier’) your important and strategic suppliers. We will also help determine and prioritize the many and varied interventions needed across these suppliers in order to realize the benefits you seek, along with support to ensure you put in place the governance needed for success. Mobilize your team for success with these tailored workshops designed to help you embed SRM to realize organizational goals.

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Supplier Relationship Management Success Package

Our Supplier Relationship Management success package is a complete solution of licences to Procleus, training and resources for your purchasing team.


Supplier Relationship Management 3rd Edition Book

With practical tips and a proven approach, this is the guide to understanding how to maximize the potential of suppliers to gain a competitive advantage, get more innovation and drive sustainability. Written by our CEO, Jonathan O’Brien, Supplier Relationship Management explains the importance of ongoing supplier management, how to measure and improve their performance, and for the critical few that can make a dramatic difference to our organization, drive in and future-proof strategic collaborative relationships. The Orchestra of SRM® framework, coupled with expert tips, tools and resources, delivers clear guidance on how to design an effective supplier relationship management program, with maximum return on time and investment.

Use discount code WL3SRM20 to receive a 20% discount!

Course Catalogue

To download our Training Course Catalogue, please click the link below.


Get in Touch

If you’d like to discuss how our training, platform and package options could work for your organization, please click below or call us on +44 33 00 94 0000.

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